After choosing the perfect destination for a holiday and saving for months, there’s nothing more disappointing than a trip that doesn’t live up to expectations.
But a generous new deal could change that.
Saga Holidays is aiming to attract new customers by offering a holiday satisfaction guarantee.
It has announced it will fly customers home for free if they’re not enjoying their holiday.
Not only that, but the tour operator will refund the cost of the entire holiday.
The ‘love it or your money back’ pledge is only valid for customers who haven’t used Saga before.
“We’re confident you’ll enjoy your first holiday with us,” the company says on its website. “But if you don’t, we’ll bring you home early and refund the cost of your holiday.”
The offer isn’t available on UK holidays, ocean cruises or any third-party branded holidays, but it does cover all overseas holidays and river cruises of seven nights or more.
To take advantage of the offer, the holiday must be booked by June 30.
You must also state your wish to return home within the first 48 hours of the holiday.
If the reason for your dissatisfaction can’t be resolved within 24 hours, Saga will pay for any transfers and arrange for a return to the location where the holiday began.
“We are really proud of the holidays we offer and do everything possible to ensure that travelling with Saga meets customers’ expectations,” a Saga spokesperson said.
“We have an 80 percent repeat rate of customers so to know us really is to love us,” he added.
“We’re so confident that new-to-Saga customers will love the Saga experience that we want to give them the chance to try it with this new ‘love it or your money back’ guarantee.”
The tour operator specialises in holidays for over-50s travellers.
Saga ocean cruises were recently voted the second best cruise holiday in a new survey by Which?.
Analysing customer service, facilities on the ship, food and drink and even entertainment and excursions on land, the cruises were ranked out of five to create a final score.
Saga ocean cruises were given five stars for customer service, passenger to space ratio, onboard facilities, cabins, food and drink, as well as whether the description of the ship matched up.
They only fell short when it came to excursions on the ship and on land, and scored four stars for value for money.